Company finally follows through on propane delivery in Fuquay-Varina

Company finally follows through on propane delivery in Fuquay-Varina

Member Complaint

I called Ferrellgas, based in Liberty, Mo., in January to request a propane refill. They told me to call back when the tank was down to 20 percent.

I called back when it was reading at 24 percent and paid $231, plus applied a $75 credit for delivery. They gave me the delivery date and assured me that it wouldn’t run out prior to the date.

I ran out two days before my delivery date and called the customer service line. They told me they don’t make emergency deliveries to will-call customers. I was given a new delivery date, which was three days later than my original delivery date. They said I’d have to pay an additional $160 for next-day delivery.

The new delivery date came and went, and still, no gas. I called twice and was assured that I was on the schedule for delivery. The temps were in the single digits, and I was without gas. This is the worst customer experience I’ve encountered. I want them to deliver the propane as promised.

Donna Coleman, Fuquay-Varina, N.C.

Status

Resolved

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