Commitment to quality earns Clearwater painter honors
Bob Schwartz, owner
Bob Schwartz Painting Inc.
Bob Schwartz Painting Inc. has won the Super Service Award every year since 2005.
“People like that I’m a one-man operation,” Schwartz says. “I’m the quality control for my company.”
Bob Schwartz of Bob Schwartz Painting Inc. says dedication and focus are the keys to a job well done. "I keep busy each and every day," he says. "I stay on the job from beginning to end. I don't even stop for lunch. I don't really enjoy taking any time away from my productivity."
This method keeps him efficient. "I approach jobs in a systematic manner that causes the least amount of disruption," he says.
The five-time Super Service Award winner learned many facets of construction when he entered the field, but soon zeroed in on painting as he learned it's what he did best.
"I tried to perfect it as much as possible, and it's certainly served me well over the years," he says. "I leave the design and how things are going to work to the customer. If asked, I will assist them in picking color, but I'm not an interior decorator. I spread the paint. I've learned the right ways of doing things that make sure the job gets done to the customer's satisfaction."
What it takes to win
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Angie's List member Karin Vatter hired Schwartz to paint several rooms and a staircase. She calls his expertise invaluable.
"Bob replied to my e-mail the same day," Vatter says. "He helped pick out a color by recommending not to go too dark on the wall. It came out beautiful! Bob is very personable, reliable and a pleasure to deal with."
Schwartz makes a point of scrupulously cleaning up after his work. "Cleanliness is extremely important," he says. "I protect everything, perform the work, then wrap everything up and leave the space cleaner, if possible, than I found it."
He says basic customer service skills have served him well in maintaining good client relations.
"Things such as punctuality, dependability and responsiveness are key," he says. "When I get an e-mail or a call requesting services or an estimate, I call them back immediately. That, along with just doing what I say I'm going to do, goes a long way in people's evaluation of me."