Columbus woman excels since redesigning her career
At the age of 5, Diane Haignere discovered her love for design while playing with the dollhouse she built for her Barbie collection.
“My father taught my three sisters and I how to use tools,” she says. “My mother taught us to sew, so it started early.” Haignere has been doing interior design work for 30 years and she opened her redesign business, Ready Set ReDesign, more than 10 years ago.
Haignere had been working in the corporate world and started out doing design jobs on the side. She had depended on her job to raise her daughter, but when she found herself at a crossroads, she decided to start her own business. “I took a leap of faith,” she says. “I was burnt out with corporate life, my daughter was graduating college, and I only had myself to worry about … so I did it. It was scary!”
Ursula Capilitan, a member from Columbus, is one of the many customers to benefit from Haignere’s move into full-time design. A fire damaged Capilitan’s condo, forcing her to live in a hotel for a month. She then found out she was underinsured and turned to Ready Set ReDesign for help on a tight budget. “Diane suggested colors for floors, walls and cabinets,” she says. “She also gave me ideas to save money. Some people asked me if it was worth paying for an interior designer. I said, ‘Yes!’”
This Columbus company has won the Super Service Award six out of the past seven years.
Haignere believes a lot of her success stems from the non-judgmental approach she takes. She says some people are anxious to have friends or family over because they are worried about how their home looks. “People are afraid of being judged, but I don’t care where you are with your design,” she says. “I care about where I can get you.”
Hilliard members Steve and Rebecca Seiple experienced Haignere’s laid-back approach firsthand. They had her provide a consultation for remodeling projects they are considering. She quickly impressed them during the one-hour meeting. “We loved Diane’s focus on meeting the customer’s goals,” they say. “We will absolutely retain her services when our remodeling project swings into high gear.”
Haignere seems to have a firm grasp on how to make customers happy. She says everyone deserves expert advice and a beautiful home, regardless of the budget size. She offers a flat rate fee that will be agreed upon before she begins her work.
Haignere says she enjoys empowering her clientele. “My favorite part of my job is seeing the excited client,” she says. “I like knowing that they have the tools they need to move forward in decorating their home.”
Super Service Award Criteria: Each year, Angie’s List awards this honor to companies that have earned an outstanding service rating, according to our members. In 2012, the criteria included a minimum number of 5 reviews in a category during the reviewing year, maintaining an A average on those reviews, as well as a recent and total overall A, and being in good standing with Angie’s List. The SSA is based on a company’s previous service record, and ratings can change. Be sure to always check the List before hiring.