Columbus window repair service admits fault

Columbus window repair service admits fault

Making it right

COMPLAINT: Patrick Bailey, Hilliard, Ohio

"I hired Schilling Repair Services LLC to repair the windows in my historic farmhouse. They asked for a $1,000 down payment to order the replacement parts, and I promptly sent a check. More than three months later, I've made numerous calls and left messages, but they haven't answered or called back. When they finally answered the phone, they said they needed to get some more measurements, and we made an appointment. They never showed up and haven't responded to my attempts to contact them. I've left messages asking for my money back but haven't received a response."

DESIRED RESOLUTION: "I'd like them to return my $1,000."

RESPONSE: Scott Schilling, owner, Schilling Repair Services LLC

"The member is in the right. I took a down payment for the work and had problems with a supplier in obtaining parts for his windows. Beyond that, I failed the member. I talked with him and promised to have his money back within 10 days. I'm also trying to locate another contractor to help him with his windows."

STATUS: Resolved

Wedding worry

COMPLAINT: Brandan Rogers, Hilliard, Ohio

"I had my wedding in the Small Theatre at the Columbus Athenaeum. I had the ceremony and reception in the same room and paid for the room, dressing room, catering and decor. They bent over backwards to make me happy before I signed on the dotted line.

"After I signed, everything was difficult. They were rushed and never had time for me, refusing to meet face-to-face for the final details meeting. The night before the wedding, I spent three hours in a freezing cold dressing room. They told me three times that the heat was going to be turned on. I'd paid extra for both dressing rooms to have snacks, but they forgot them and then brought stale, inedible snacks. At the end of the night, they rushed our friends out of the room - very rude. I wrote a letter to the owner, but he offered no apology."

DESIRED RESOLUTION: "I'd like a $600 refund - $350 that is contractually owed since I was charged for being late and wasn't, and $250 that I paid for a heated room, which the company failed to provide."

RESPONSE: Mark Aalyson, president, Columbus Athenaeum

"We provided the room described without charge for the groom's party to change clothes in and to store belongings in during the ceremony. The snacks were prepared that afternoon in our kitchen and served to guests in other parties without complaint. The snacks weren't in the room when they arrived because they arrived before the start of their contractual rental period. We removed the charge for the snacks from the invoice, and nevertheless, they remain dissatisfied.

"They were angry that we barred them from a room they'd previously declined to rent and that had been set and decorated by another bride. They attempted to enter the room with their photographer but were refused admission by our staff so as to protect the other client's arrangements.

"The member incurred a late charge. After the close of the rental period, the bridal party passed out sparklers and matches and sent the remaining guests to send off the couple. When the service captain warned them they risked being late, they said they didn't care. They were substantially late gathering gifts and decorations. I have time-stamped photos of them next to cartloads of belongings in the building well after their departure time. Several party members returned after the lights were turned off and asked my staff to turn them back on so they could check for missing items."

STATUS: Stalemate

All in vain?

COMPLAINT: David and Jean Nessl, Blacklick, Ohio

"We ordered a weather vane from Ferro Weathervanes to be delivered to a friend in Versailles, Ky. We sent them a check, which they cashed, but our friend never received the weather vane. We've contacted the company repeatedly, and no one will return our calls. We even faxed them a copy of the cashed check, but we still haven't received a response. We've used this company before with no problem."

DESIRED RESOLUTION: "We either want our money back or the weather vane delivered. We'd appreciate an explanation of what happened."

STATUS: Penalty Box

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