Columbus TV repair experts talk about their services

Columbus TV repair experts talk about their services

Do you repair all brands of TVs?

Chuck Keller: "Most major brands."

Karen Thompson: "Most major brands."

Dave Fulton: "Most brands."

What's the average cost to repair a TV?

Chuck Keller: "A direct view TV is probably anywhere from $100 to $250. With projection and LCD TVs, it's probably $350 or higher."

Karen Thompson: "Regular projection TV repairs average between $300 and $450. It's hard to give an average for LCD, plasma and DLPs, because the products are too new. A direct view TV anywhere from 30 to 38 inches can run from $250 to $350."

Dave Fulton: "It depends on the size. Big-screen TVs usually average $250 to $475. For 36 inches or smaller, it's usually $125 to $250."

How long do repairs generally take?

Chuck Keller: "One or two days."

Karen Thompson: "It varies. Some take 45 minutes or an hour; some take 10 or 12 hours; and some we spend days on."

Dave Fulton: "Usually three to five days."

Do you give free estimates on repairs?

Chuck Keller: "No, we charge a $25 diagnostic charge."

Karen Thompson: "We charge a diagnostic fee if you bring it in. If we fix the set, the charge is applied toward the repair."

Dave Fulton: "No, I charge a $40 flat rate for sets being brought in, but we do apply that to the repair. For in-home visits, there's always a trip charge."

Will you make a house call? If so, do you charge extra for this service?

Chuck Keller: "Only on Sony products. We have a trip charge, and we have pickup and delivery charges as well if we have to pull the set to the shop."

Karen Thompson: "Yes. Service calls and delivery fees are extra. The price would depend on how far away you are."

Dave Fulton: "There's a $79 trip charge for in-home service. We do a pretty thorough check while we're in the home, so the customer is getting their money's worth."

What's the funniest or most unusual story a customer has told you about how they broke their TV?

Chuck Keller: "I had one where a guy's girlfriend threw a bookbag and missed and hit the TV."

Karen Thompson: "Sometimes people will say there's something crawling around inside their TV, and we'll find their hamster."

Dave Fulton: "I had a customer who hung Christmas ornaments off their 50-inch plasma TV. After Christmas, their daughter took the ornaments down. She shorted out the entire scanboard, creating a $900 repair."


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