Columbus tree service, homeowner disagree on job

Columbus tree service, homeowner disagree on job

Stuck in a rut

COMPLAINT: Kim Raderstorf, Blacklick, Ohio

"Scottscape Maintenance was to plant some trees and do some landscaping. They were to plant nine trees with a Bobcat they brought onto the property. The Bobcat left big deep tracks in the yard, so I asked them to do the rest of the work without it. While I was picking my son up from school, they left a note stating they weren't going to finish the job. They left seven trees unplanted. They did add soil to get rid of the ruts from the Bobcat before they left. The note said they would return $100 of the deposit, but they haven't, and they haven't returned any of my calls."

DESIRED RESOLUTION: "I'd like a refund of $230 - the $100 they said they'd return from the original deposit, $65 for two trees I had to have replanted, and a $65 reimbursement for not completing the grading of the holes they filled."

RESPONSE: Scott Lace, owner, Scottscape Maintenance

"Due to the weight of the trees, the job [needed] to be done by our machine. The trees weighed 600 to 800 pounds, so it was impossible to plant them manually. After we planted two with our machine, the member insisted we use a tree ball cart to plant the [others]. We tried, but it was impossible.

"She also insisted we hand-dig and plant them without the machine. We attempted this after she said our Bobcat could no longer be used on her property. I told her any lawn damages would be filled in with topsoil, reseeded and repaired at our expense. She agreed to this but [later] again demanded the machine no longer be used.

"She witnessed us unable to lift the trees or pick them up with a tree ball cart. I tried to come to a mutual agreement with the member, but she was reluctant to negotiate and walked into her house. A few minutes later, she left the property in her vehicle, so my crew couldn't complete any further work, due to her demands. We offered to come back when the lawn was drier so we'd reduce the possibility of ruts in the lawn. She insisted we complete the job that day.

"She disregarded our contract and mutual agreement of repairing the lawn after any turf damage, so we were unable to complete the job."

STATUS: Stalemate

Bathroom burden

COMPLAINT: Sharon and Michael Cox, Pataskala, Ohio

"We had to replace the subfloor and bathtub in one bathroom, so we decided to remodel both. I read about The Waterworks on Angie's List and thought it'd be a good company to go with. We had to put down 50 percent, so we gave them a check for $1,598, and they lost it and our contract.

"We'd purchased everything we needed for the bathrooms, but the tub surround didn't fit. The Waterworks had to take it back to the store, and we went to a different store to pick one that would fit. One part of the surround was cracked, and they installed the two parts that weren't. Since then, we've had a piece of vinyl at the back of the tub covered with electrical tape to keep it up.

"We've been calling and waiting for them to install it, and they said they were waiting on the store to get the third part. I found out the store had the part and were waiting for somebody from The Waterworks to pick it up. Right now, we have vinyl hanging in our bathtub, and the drain doesn't work right and doesn't hold water.

"The plumber cracked the back of the new vanity when he put it in, but he denies it. The caulking around the tub and surround is already pulling away and flaking off. They haven't installed a new toilet or vanity in the other bathroom.

"We've called The Waterworks and finally were able to speak to someone about getting this fixed. They told us we now owe $2,065, but when they sent a bill, it didn't reflect what we'd already paid. They're holding up the remodeling progress, and their customer service has been extremely poor. This has been a nightmare."

DESIRED RESOLUTION: "We want the $1,598 refunded so we can hire another plumber to correct and properly finish the work."

STATUS: The members informed Angie's List that The Waterworks refunded their money and completed the work to their satisfaction.

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