Columbus painting company resolves homeowner’s complaint

Columbus painting company resolves homeowner’s complaint

Member complaint

I hired Buckeye House Painting of Columbus, Ohio, to paint my home. The crew seemed trustworthy, and I was comfortable leaving them alone in my home while I took care of other things.

However, it seemed they needed more time and rushed through the job. They only did one coat rather than the specified two on the ceiling, and told me an incorrect amount of paint would be needed. I had to pay an extra $100 for sufficient paint. Some paint has also started chipping.

They only sent one man to complete things the second day. When he tried to put the TV on its wall bracket, he pushed it onto the bracket and damaged the screen. Had there been two people to work on it, this wouldn’t have happened.

The TV was shot with a pellet gun a few years ago, but the overall picture was not affected. After they moved it, horizontal and vertical lines appeared and detracted considerably from the picture.

I would like a $500 refund for the damage done to the TV.

Stephanie Wagenschein, Westerville, Ohio

Provider response

While I take issue with a few items here, I will admit that I made a mistake when I started the job by not including a ceiling in one room, which I apologized for and personally corrected. I applied two coats to all walls, spot-primed the ceilings and then added one full coat of ceiling primer. I believe I could have made this more clear during the quote.

When I put the TV back on the wall, I noticed a hole through the screen, and the homeowner told me it had been shot by a pellet gun, and not to worry about it.

I felt very good about this paint job. I will admit the mistakes I made while I was there, but did everything in my power to correct them and left on good terms.

Bob Klem, manager

Status

Resolved

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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