Columbus homeowner says cable company invaded property, damaged tree

Columbus homeowner says cable company invaded property, damaged tree

Member complaint

Time Warner Cable in Columbus, Ohio, entered my property without permission while doing work for others. I came home one afternoon to find a Time Warner Cable truck parked in my front yard, with a cable strung across the street and affixed to the top of a walnut tree in my front yard.

The staff explained that there had been a neighborhood cable outage, and they had made a temporary fix with a new cable until they could return for a permanent fix in a week. When that didn’t occur, I called several times, and they promised to remove it.

Later, I returned home to find the cable was removed, but it was done so by simply pulling it from the ground and snapping off the top of the tree! I’m not even a Time Warner Cable customer, but their position is that they had the right to enter my property without permission and attach the cable.

They further claim that their only liability is to pay a nursery to replace the tree. I would like them to pay me $1,000 for the tree damage and the time I’ve spent on this complaint, and provide written assurance they will not further enter my property without permission, along with a copy of their company policy on entering private property.

Deborah Hoffman, Columbus, Ohio

Status

Penalty Box

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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