Columbus handyman 'shocked' by consumer complaint

Columbus handyman 'shocked' by consumer complaint

COMPLAINT: Joan Warner, Columbus, Ohio

"I hired Deluxe Home Maintenance to do a variety of projects, including painting, kitchen floor repair, exterior roof repair, replacing basement ceiling tiles, replacing two doors and resetting a toilet.

"The problems began at the beginning. The quality of the work, combined with the money I spent on them, is very upsetting. I feel that I was charged too much."

DESIRED RESOLUTION: "I would like at least half of the amount to be refunded, which would be $3,200."

RESPONSE: Dick Lelux, owner, Deluxe Home Maintenance

"I was totally shocked to hear of this complaint. We've had over 2,000 customers without a single complaint, along with A ratings on Angie's List. We'd actually given her a written quote two weeks prior to her approval of this project.

"She had also signed a contract for the amount as invoiced. As a matter of fact, I have her on a recording saying that she was pleased with the work that was completed. This project lasted two weeks without a single complaint and without a deposit or any money down to start the project.

"We'd given her one week after completion of the job to pay her bill, which she did without a problem. I did numerous extra projects at no charge, just for good will. This person has no justification to give our company such a bad report."

STATUS: Stalemate


New to the Columbus Penalty Box

Nationwide Tree Service
Didn't respond to Hugh Severance's request for a refund for tree trimming and removal he says they never finished.

Arlington Roofing
Didn't respond to Sheryl Shaffer's request to finish painting and gutter work that she says was sloppy and incomplete.

Columbus Paving
Didn't respond to Susan Mitchell's request to pave her driveway, a job she says she paid for in advance but was never completed.

First Class Roofing and Siding
Didn't reply to Mary Jo and Shannon Patke's request for a reimbursement for hiring another contractor to repair the grass they say First Class ruined.

Germain Toyota
Did not respond to Duane Bennett's request for a refund for labor charges on engine work, during which he says his engine was damaged.


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