Columbus handyman company resolves homeowner’s siding complaint

Columbus handyman company resolves homeowner’s siding complaint

Member complaint

I hired Handyman Matters in Columbus, Ohio, to perform some painting, carpentry and wood repair, and complete a siding job that another contractor had left with a code violation. They told me the job would be done before my court date so the code violations would no longer be an issue.

They didn’t show up when promised, and when I called, I was told they wouldn’t be available until two weeks later — the day before my court date. This would require me to schedule another court date.

I found someone else to do all the work, except the siding completion. Handyman Connection completed the siding in two days, but even that was a fiasco.

The siding crew took down the gutter downspouts, but failed to put them back up. When I told them this, they said they’d send a crew to install them within a few days, but never did. I ended up re-installing them myself.

I’d like a refund of $100 for the work I had to finish.

Andrew Hartley, Columbus

Provider response

The confusion lies in the fact that we did not get a specific court date. My craftsman thought it was alright as long as we started before the court date. We did change the schedule, and I apologize.

We terminated a “bad” craftsman, and another craftsman had a family issue. I realize that this doesn’t solve his issues, and we did not deliver the high quality of service that our customers have come to expect.

Since we can’t undo what was done, I will send the member a check for $250 instead of the $100 he is requesting.

Ronald Lowe, owner

Status

Resolved

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