Columbus customer seeks insurance money for broken antique

Columbus customer seeks insurance money for broken antique

COMPLAINT: Sue Mayer, Columbus, Ohio

"I went to the UPS #1511 [1799 W. Fifth Ave.] store with a collectible porcelain statue, valued at $23,000. I asked the UPS workers to take it out of the antique dealer's box and put it in a properly packed box with peanuts. I also asked them to place that into a larger box, so it would be delivered safely.

"I insured the package for $1,200. When my sister opened it, the statue was broken and in its original box. I filed a complaint and was told they need pictures of the broken item.

"So, my sister sent them pictures. I took out insurance in good faith, and I've only been reimbursed $575.54, the amount I paid for the collectible."

DESIRED RESOLUTION: "I want $624.46, which is owed to me from the insurance I took out with UPS."

STATUS: Penalty Box


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