Columbia movers overcharged, threatened to keep goods, member says

Columbia movers overcharged, threatened to keep goods, member says

Member complaint

I hired Acme Moving of Columbia, Md., to move belongings from my three-bedroom apartment approximately seven miles. This company took advantage of my family while I was out of town during the move.

After I gave them an inventory of the items to be moved over the phone, they quoted me a rate of $110 an hour for a minimum four hours, plus an hour travel time.

The day of the move, the crew arrived an hour early, surprising my wife. Three employees came, but only one moved our belongings. One sat on the truck, stating he had to guard its contents. The third worker was a trainee who didn’t do much work. There was a lot of drama among the movers during the job that caused delays.

After they finished the first leg of the move, getting it to the new address, they demanded more than $1,400, more than three times their baseline quote.

When my wife refused to pay, they threatened to keep our possessions on the truck and not unload it. She relented. She wasn’t given an itemized bill of the charges, and she had to go to the bank and get more money. I left her with $1,000, which I felt would be more than enough money.

When I returned to area to confront the owner, Mike Helms, the experience only got worse. He was defensive and tried to fast- and loud-talk to make his point.

He said it was costly because of the items they wrapped and the cost of the wrapping. These items included a large mirror and two small cabinet glass doors. He charged more than $300 for this and charged $5 a foot for the wrap.

He offered $100 off the move, which I returned to him as laughable, especially after he wrote all kinds of in-full-settlement-of-claims language on the check.

I’m sorry I didn’t do my research before I used him.

I want a $435 refund.

Maurice Smith, Columbia, Md.

Status

Penalty Box

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