Colorado Springs' best and worst contractors of 2008
by Brooke Reynolds
In addition to our nationwide list, here are the Colorado Springs contractors who have earned the distinction of being the best or worst in the Colorado Springs area.
Dave’s Appliance Repair
Dave Popiano, owner of Dave’s Appliance Repair, says he once sold used appliances as part of his business, but now he’s downsized to concentrate only on doing the best repair work for the best price. “I try to get it right the first time,” Popiano says.
Colorado Springs member Neil Myers was thrilled with Popiano, who fixed his clothes dryer. “He went above and beyond expectations,” Myers says. “Dave obviously has a great deal of experience.”
Kathy Kotora of Colorado Springs says she thought Popiano was too good to be true after reading his “A” reports on Angie’s List, but she was glad she trusted the other members. “He was prompt, very reasonably priced, personable and ethical,” Kotora says. “What more can you ask for?”
When member Lorin Boyack had a broken arm, Chores Etc. went to the grocery store and pharmacy for him. They also have run his errands and transported him to doctors’ appointments, in addition to cleaning his house every other week. “Lori [Delaney, the owner] is flexible, friendly and easy to work with,” Boyack says. “I trust her completely when she’s in my house and I’m not around.” Glen Keith also feels like he can trust Chores Etc. “Out of three estimates, she was the only one who doesn’t hire outside workers,” he says. Delaney, a former accountant, says she can relate to her clients. “I know exactly what they are looking for, and I try to pick up the slack so they can just come home and relax,” she says.
Affordable Plumbing and Heat
Kimberly, who didn’t want her last name published, describes her experience with Affordable Plumbing and Heat as a nightmare.
“A worker shut off the water to do the work, but when he turned it back on, water started spraying everywhere — even down inside the wall,” she says. To fix the problem, she says the worker cut the drywall in her daughter’s room, accidentally hitting an electrical wire. “I was really frustrated that they had such an incompetent worker,” she says. “My house shows a scar because of his shoddy work.”
Kimberly is one of three Angie’s List members who have filed an “F” on the company, which has an overall grade of “C” on the List. As of press time, the company had six unresolved complaints with the Better Business Bureau.
Leigh MacKenzie, general manager of Affordable Plumbing and Heat, says all his employees are licensed by the state and are constantly continuing their education. “Out of the 5,000 or 6,000 clients we serve each year, two complaints on Angie’s List isn’t so bad,” MacKenzie says.
Angie’s List member Colleen Belmontes says Extraordinarily Clean doesn’t live up to the 100-percent satisfaction guarantee it advertises in mailings. When she called them to clean a small cat-urine spot out of her basement carpet, she says the company told her it wouldn’t be a problem because of its special products and guarantee. “You don’t just put some chemicals on and hope it disappears — that’s why I was so leery,” says Belmontes, who claims the urine was still there and smelled worse than ever after the contractor visited twice more. She says they offered to apply a more aggressive treatment for additional money. When she threatened to report them to Angie’s List and the Better Business Bureau, she says they hung up after telling her, “Do what you want!”
Extraordinarily Clean has an “F” on Angie’s List and an unsatisfactory BBB rating for failure to respond to 11 complaints. A person named Isaac answered the phone at Extraordinarily Clean and refused to comment.