Client says Orlando dry cleaner ruined linen blouse

Client says Orlando dry cleaner ruined linen blouse

COMPLAINT: Judi King, Winter Park, Fla.

I sent Capri Cleaners a linen blouse for cleaning. The white trim on the black blouse came back purple.

I was told I can't expect white to stay white and the blouse is still wearable. After four cleanings the trim is now light gray and the blouse is ruined.

DESIRED RESOLUTION: I want them to reimburse me $90 for the cost of the blouse.

STATUS: Penalty Box


New to the Orlando Penalty Box

By Appointment Interiors

Stone Fuzion

Capri Cleaners


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Gary

Subject:

It may not have been the Cleaners fault! Since the Blouse was black and the trim was white, it's possible that the black dye pigments ran onto the white trim. This is rather common in mixed color (Black\White) fabrics. At Best Cleaners we test all mixed color fabrics for dye quality prior to cleaning. Upon discovery of weak dye we would send a customer a sample and recommend that it would be returned to the retailer.

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