Client claims poor communication after concrete pour

Client claims poor communication after concrete pour

COMPLAINT: Robert Wells, Apex, N.C.

"Douglas J. Jones Construction in Raleigh, N.C. removed old concrete from my driveway and poured new concrete. A couple days later, I called about cracks in the concrete. They checked everything and promised to return a few days later to fix the cracks and clean up spilled concrete. But Mr. Jones never showed up, and I wasn't able to contact him for several days. I finally got in touch with him two months later, and he said he wasn't going to fix it."

DESIRED RESOLUTION: "I want them to repair the cracks and clean the concrete spills at no cost to me."

STATUS: Resolved


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