Client claims pool service wasn't what was paid for
COMPLAINT: Sheryle Hale, Richland, Wa.
"I hired AZ Pool Tile Cleaning of Surprise, Ariz., to provide a new automatic pool cleaner at my home in Goodyear. Ken Hardy [the owner] provided me with a used one until the new one arrived. After several attempts to contact him, I've had no luck receiving what I paid for.
"I also contracted with him to install a gas pool heater. He made several promises that the work was going smoothly, but I never received any of the services I paid for. I contracted with another company to complete the work I had already paid him for."
DESIRED RESOLUTION: "I would like a refund of $2,550."
STATUS: Penalty Box