Client claims Philadelphia pool service left flaws on finish

Client claims Philadelphia pool service left flaws on finish

COMPLAINT: Dan Filetti, Thornton, Pa.

"I hired Carlton Pools Inc. to construct an inground pool and deck. After they completed it, the pool was left with footprints, streaks and polishing lines.

"After several phone calls to the construction department, their plaster subcontractor inspected the job and agreed it wasn't right, because his crew hadn't kept the plaster wet enough during polishing. He performed an acid start-up treatment to homogenize the color. The color did improve, but the plaster felt very rough afterward.

"After more phone calls and visits, Carlton concluded the plaster needed to be repolished. I was told I had to repurchase my water, salt and chemicals. The gentleman who did the repolishing told me the acid start-up was very bad for the plaster and I never should have done it.

"How many years of longevity did this remove from the plaster? How did this acid affect my filter and heater? And I'm out $1,100 I shouldn't have had to pay a second time."

DESIRED RESOLUTION: "I would like a refund of $1,100, and I would like an extended warranty for my plaster, filter and heater that were potentially damaged from the acid start-up treatment."

STATUS: Penalty Box


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JD

Subject:

Well I have to say that we just started a pool renovation and called Carlton. Received a call back, never a visit, no nothing after the call back... I couldn't rate this company since we have never had the chance to do business with them.. Good Luck... Carlton has been removed from our list of Pool contractors...

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