Client claims Indianapolis auto sales center sold her a lemon

Client claims Indianapolis auto sales center sold her a lemon

COMPLAINT: Rita Bolinger, Martinsville, Ind.

"I received a coupon from Ray Skillman Auto Center that said I qualified for a new car.

"However, I didn't qualify for a new car, so the salesman talked me into trading my car for a down payment on a used car, a 2004 convertible Sebring.

"The car broke down the same day I purchased it. I called them the next morning. They picked up the car with a tow truck and I had to get a rental car.

"That same day, I told them I didn't want the car because it broke down. They said they'd try and stop the paperwork. I called them later and didn't get an answer or a call back.

"I called them again the next day and they said it was too late — the paperwork already went through at the bank. I couldn't have my old car back because they had already gotten rid of it.

"Since then, I've had to take the car back to them several times for electrical and seat belt problems. I've had another mechanic look at it and he found bad tie-rod ends. He told me that there's no way the car had good tie-rod ends on it when I bought it because they don't go bad that fast.

"I also just found out that the rear defroster doesn't work and the headlights go on and off on their own."

DESIRED RESOLUTION: "I want them to give me a full refund of $2,500, or take the car back and give me one of equal value."

RESPONSE: Dave Oldham, manager, Ray Skillman Auto Center

"When the member purchased the vehicle, it was inspected and the items that were found wrong were repaired.

"After the purchase, the member brought the vehicle back to us on several occasions for repair, and we repaired the vehicle at no charge to her and furnished her with a rental car at no charge while we made the repairs.

"We're empathetic to the member's feelings; however, we can't repair a used vehicle forever. We will trade out this car if she chooses to.

"We feel we've been extremely fair to her by repairing the vehicle at no charge after purchase. We are willing to work with her through this matter."

STATUS: Stalemate

Editor's note: Bolinger declined Oldham's offer.


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