Client claims house cleaners ignored shower
The Penalty Box
Window Factory of America
Failed to respond to Patricia Robinson's refund request for window installation she says they never started. Third month in the box.
Stubblefield Roof & Tree
Didn't respond to Jean Hugg's complaint to repair the poor work she says they did on her siding. Third month in the box.
Never answered Robert Zoller's request that they honor a warranty he says they owe. Third month in the box.
Howell Lawn Maintenance
Failed to respond to Virginia and Eric Mosier's complaint that they wouldn't honor a promised refund. First month in the box.
Class Act Cleaners
Never answered Jane Miller's refund request after she says they didn't fulfill their commitment. First month in the box.
A crass act
COMPLAINT: Jane Miller, Oberlin, Ohio
"Class Act Cleaners cleaned my home weekly for a year and a half, during which they went from excellent to horrible. They're very irresponsible and unprofessional. I'd ask them to do specific things, and they'd say they'd get to it next week, and then never do it. They'd change the cleaning date without notice. I requested for four months that they thoroughly clean the shower, and they never completed the job. I'm disgusted and outraged."
DESIRED RESOLUTION: "I'd like a $400 reimbursement or they can come back and clean the shower and refrigerator."
STATUS: Penalty box
COMPLAINT: Virginia and Eric Mosier, Concord Township, Ohio
"We hired Howell Lawn Maintenance for fall leaf cleanup and snow plowing. They were supposed to plow every time it snowed more than 4 inches. They did it the first time but not the second. We complained and they came and did the end of the driveway.
"Two days later they still didn't plow our driveway. We decided to hire someone else and asked for a $200 refund out of the $255 we paid. They said it'd take four to six weeks. When we called to ask where the check was, they said they didn't owe us anything. They said they changed their minds."
DESIRED RESOLUTION: "We need a $200 refund."
STATUS: Penalty Box