Client claims home improvements left a mess
COMPLAINT: Adrienne Coats, Merriam, Kan.
"I hired Creative Outdoor Solutions of Gardner, Kan., to power wash my front and back deck, and install new window glass and screens, several fence pickets and posts, two ceiling fans, and a new storm door. Steve Seifert, the owner, installed one ceiling fan and the posts and pickets but the storm door is only partially finished, there's caulk all over the deck by the door, and he left cedar debris all over my deck and stained over it.
"He also never ordered the windows from the home improvement store, which the store confirmed. He wrote me a letter stating that when he received the windows, they were broken and the wrong color. He said he would check back in three to five days, but never did so. The business address he provided to me doesn't exist and his liability insurance was canceled prior to him doing the work for me."
DESIRED RESOLUTION: I request a $1,673 refund.
STATUS: Penalty Box
Editor's note: Seifert told Angie's List he would send Coats a refund check for an unspecified amount to resolve the issue. To date, Coats has not received the promised refund.
COMPLAINT: John Young, Overland Park, Kan.
"I hired Hard Rock Concrete of Overland Park to tear out and replace my concrete patio with colored concrete. I asked for a drain valley to help divert and carry water away from an existing slab adjacent to the new one. I also asked that the air conditioner be lifted up and the patio poured underneath it.
"During the tear out, the Bobcat operator damaged my garage's fascia board and an overhanging support beam. They didn't construct the drain valley properly, and when it was fixed, it didn't look natural. They also didn't lift the air conditioner up to pour the new concrete; they just poured concrete around the existing slab. Their workers made an absolute mess of the work area as well."
DESIRED RESOLUTION: "I want a full $4,844 refund."
RESPONSE: Todd Clutter, owner
"It's disappointing when a customer is not satisfied with our work. When the member contacted us about his concerns, we canceled our schedule and arrived at his residence ready to correct any shortcoming with the drainage issue, as well as any other complaints, at our expense.
"This is our first unhappy customer this year. We take it very seriously. Before we left, the lady of the house said, "It looks beautiful, you guys worked so hard, thank you." That evening, I called the member and asked if there was anything else we could do. He indicated he was happy with the job. I recognize there are some areas our company needs to work on and in that regard I acknowledge the member's concerns."