Cleveland mechanic creates new problems during oil change
COMPLAINT: Beth Samargya, Rocky River
"I purchased my Jeep Liberty at Spitzer Lakewood Chrysler Plymouth Jeep Inc. and took it back for a ball-joint recall repair. I also asked for a tire rotation and oil change.
CRV Drywall and Painting
Installed trim work and drywall to Joshua Rabb's dissatisfaction. Third month in the box.
Renaissance Development and Construction
Didn't respond to Tryphena Reynolds' complaint about not finishing remodeling work on her bathroom. Third month in the box.
Hasn't responded to Juanita Peterson about her kitchen remodel that she says they've never completed. Second month in the box.
Did work on Deirdre Gannon's garage and driveway that she says didn't pass city inspection and now won't return to fix the work. Second month in the box.
CertaPro Painters [Chagrin Falls]
Didn't respond to Stephanie Kess' complaint about doing an unsatisfactory paint job on the exterior of her home. Second month in the box.
Jeep Liberty at Spitzer Lakewood Chrysler Plymouth Jeep Inc.
Performed a recall repair on Beth Samargya's Jeep Liberty, which she says caused brake problems. First month in the box.
I picked up my Jeep, and after I drove one-fourth of a block, I noticed very loud sounds, steering problems and a rough ride.
One of the front tires was being held on by only one lug nut. The rest of the lug nuts were missing on that tire, and a back tire also was falling off.
I took it back. During the fix, they also machined something with the front brakes, and I now have brake problems.
I took it back again, and they told me my two-year-old rotors and brakes are old and that I should get them replaced. The rotors and brakes were fine before their screwup.
They said it's not their fault. This was my worst car experience ever."
DESIRED RESOLUTION: "I'd like them to replace my brakes and rotors and to fix the pulsating at their cost."
STATUS: Penalty box
COMPLAINT: Garry Madis, Strongsville
"Acme Fence & Lumber Co. installed a fence around my backyard, including a gate. The salesman arrived as scheduled and gave me an estimate.
They installed the fence, and it turned out nice.
Less than six months after the installation, a post is causing closing issues with the gate.
I contacted the company numerous times requesting a repair. I'm always told they'll return my calls, but they never do."
DESIRED RESOLUTION: "I'd like the post repaired so the gate operates properly."