Cleveland fencing complaint resolved by fixing post
Hasn't responded to Juanita Peterson about her kitchen remodel that she says they've never completed. Third month in the box.
CertaPro Painters [Chagrin Falls]
Didn't respond to Stephanie Kess' complaint about an unsatisfactory paint job on the exterior of her home. Third month in the box.
Jeep Liberty at Spitzer Lakewood Chrysler Plymouth Jeep Inc.
Performed a recall repair on Beth Samargya's Jeep Liberty, which she says caused brake problems. Second month in the box.
The Grout Doctor [of Hiram]
Hasn't addressed Allen Abel's complaint about plumbing damage caused while regrouting his bathroom. First month in the box.
Custom Patio Rooms
Broke a promise to fix Chris Madsen's sliding door. First month in the box.
COMPLAINT: Garry Madis, Strongsville, Ohio
"Acme Fence & Lumber Co. installed a fence around my backyard, including a gate. The salesman arrived as scheduled and gave me an estimate. The fence turned out nice. Less than six months after the installation, the gate won't close properly because of a post. I contacted the company numerous times requesting a repair. I'm always told they'll return my calls, but they never do."
DESIRED RESOLUTION: "I'd like the post repaired so the gate operates properly."
A size too small
COMPLAINT: Chris Madsen, Novelty, Ohio
"Custom Patio Rooms built a sunroom for me that took them two months to finish. This was supposed to be a seven to 10 day job. The room was supposed to have been 12-by-12 feet, but it's only 10-by-12 feet. Overall, the workmanship is good, but the blueprint reading was very poor. The slider door leaks. I've made multiple calls and haven't received a response."
DESIRED RESOLUTION: "I'd like them to install weatherstripping on the slider door."
STATUS: Penalty Box