Cleveland fencing complaint resolved by fixing post

Cleveland fencing complaint resolved by fixing post

Closure

COMPLAINT: Garry Madis, Strongsville, Ohio

"Acme Fence & Lumber Co. installed a fence around my backyard, including a gate. The salesman arrived as scheduled and gave me an estimate. The fence turned out nice. Less than six months after the installation, the gate won't close properly because of a post. I contacted the company numerous times requesting a repair. I'm always told they'll return my calls, but they never do."

DESIRED RESOLUTION: "I'd like the post repaired so the gate operates properly."

STATUS: Resolved

A size too small

COMPLAINT: Chris Madsen, Novelty, Ohio

"Custom Patio Rooms built a sunroom for me that took them two months to finish. This was supposed to be a seven to 10 day job. The room was supposed to have been 12-by-12 feet, but it's only 10-by-12 feet. Overall, the workmanship is good, but the blueprint reading was very poor. The slider door leaks. I've made multiple calls and haven't received a response."

DESIRED RESOLUTION: "I'd like them to install weatherstripping on the slider door."

STATUS: Penalty Box


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