Cleveland computer repair technician holds keys to success
Jerry Jones says he’s always been inquisitive. When he was younger, he was an experimenter and always went to the store to buy kits to build. He assembled his first computer — the Timex Sinclair 1000. What started as a hobby for technically-inclined Jones eventually turned into a business. “The ‘Do what you love and the money will follow’ adage is kind of true in this case,” he says.
Jones earned his bachelor’s degree in information technology. Since around 1989, Jones has worked in technical jobs relating to computers. He worked in the corporate world for around 10 years before starting his own Cleveland computer repair company, TechBachelors, in 2006.
According to Jones, he never planned to start a business. Years ago, a friend of his sent someone who needed a computer fixed to Jones. That person spread word about Jones on Angie’s List, and from there he acquired more work.
Jones offers many services, including repairs, upgrades, new PC installations, system maintenance, data backup, virus and spyware removal and printer installation. He works at customers’ homes, in his office and remotely.
Owner Jerry Jones of Cleveland started the company around 2006. TechBachelors has earned the Super Service Award every year since 2008.
Parma, Ohio, member Jeanette Marinchak’s computer, which is more than 10 years old, would not start after installing updates. She called TechBachelors, and he was able to get her computer running again. “He indicated that my problems were due to the age of my computer,” she says. “[A few days later] he called to make sure everything was still working okay. We discussed my getting a new computer, and I indicated I intend to do so, but cannot until early next year. I will definitely call him again at that time.”
Jones bases his pricing at $90 an hour, which he says is rare when it comes to a job such as data recovery. “Data recovery is usually expensive. Some people charge several hundred dollars just to recover data. I just charge them for the time it takes me to do it.”
Jones recently helped Cleveland member Peg Ames transfer documents when she got a new computer. “My computer had a virus and a power start issue. It needed to be replaced,” she says. “Jerry saved all important documents, shopped computers for me, picked the new unit up and downloaded my files.”
Jones says his favorite part of his job is working for himself, and a benefit of that is that it allows for flexibility in his schedule.
Jones says there is one thing he is often asked. “Because my company is called TechBachelors, I’m always asked if I’m single,” he says with a laugh. “It actually stands for a bachelor’s degree in technology.”
The Super Service Award recognizes contractors and health care providers that have maintained a stellar service rating on Angie’s List throughout the past year. Be sure to always check the List before hiring, however, as ratings can and do change.