Cleveland-area customer wants home improvement refund

Cleveland-area customer wants home improvement refund

COMPLAINT: Doris Stedmire-Pitts, Cleveland Heights, Ohio

I hired Heights Home Improvement to enclose a porch in order to extend my kitchen. Todd Brakefield failed to perform the services as contracted. I called him about the delay in the work, and he stated he had to pull the permits first. Ten days later, he told me he had a heart attack.

"A week later, he stopped by my home and promised to start work in another 10 days. He failed to show, saying his condition was severe and upon his doctor's advice, he could not do any work. Therefore, I asked for a full refund. He has refused to return my calls and hasn't performed any services.

DESIRED RESOLUTION:  I would like a full refund of my $2,340 deposit, plus interest.

STATUS: Penalty Box


Cleveland-area Penalty Box

R & M Quality Roofing

Never responded to Evan Karrs' complaint seeking $550 for the gutter cleaning he says R & M never completed, which resulted in roof leakage.

Heights Home Improvement

Didn't respond to Doris Stedmire-Pitts' request for a refund of $2,340 for a porch enclosure she says was never built.

Palmieri & Son Movers

Never replied to Lee Zillmann's complaint requesting a $381.92 refund for repair parts and labor for the table saw he says Palmieri broke during a move.

Harborside Roofing

Hasn't responded to Carolyn Moyer of Rock Creek's reimbursement request of $800 following what she says was a partial roof replacement, causing leakage.

McCaffrey Moving & Storage LLC

Didn't respond to Philene Gotsis of Lakewood's complaint requesting the replacement of glass from a table broken during a move.

Star Home Improvement

Failed to respond to Keith Sherri Flagg of Euclid's complaint that a roof repair job was never completed.

Dell Computer Sales

Didn't respond to Delores Knox's complaint requesting a refund for a printer she says hasn't worked properly since the date of purchase.

AAA Roofing

Reliable Roofing Inc.


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