Cincinnati plumber corrects faulty bathroom repairs

Cincinnati plumber corrects faulty bathroom repairs

Member complaint

I hired The Service Pros of Cincinnati to install a new shower head and toilet flow valve and fix a slow-draining sink. My bathroom is in worse shape than when they started.

The shower head leaks like a waterfall, they fixed the toilet with a paperclip and they attempted to fix the slow-draining sink by installing a part, but it didn’t work. Also, I never received the itemized bill I requested.

I want the issues resolved in a reasonable amount of time, an itemized bill and someone to verify costs, or refund the entire amount so I can hire another plumber.

Patricia Denicola, Cincinnati

Provider response

We are a company built on trust and customer service. We apologize we made a mistake here, but we will make it right. Our plumber has returned to the home and resolved the issues at no charge. We hope to have the opportunity to once again earn your trust.

Shayan Shamsaie, customer assurance

Status

Resolved

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