Cincinnati pest control company refunds homeowner after move

Cincinnati pest control company refunds homeowner after move

Member complaint

I had a contract with ScherZinger Pest Control in Cincinnati for termite inspection and control four times a year. I recently sold my home and asked for a refund on the annual maintenance service bill. I was told there was no refund available. I’ve never been confronted with a company that will not issue a refund due to a sale of a house.

After my initial contact with an accounts receivable team member, Amie Soward, I asked to talk to an owner or supervisor. I was never contacted by anyone with any authority. I asked for an email explaining how much was still left on the contract. They responded, but didn’t offer a settlement. I would like a refund of $107.12.

Susan Muije, Las Vegas

Provider response

The member signed up with ScherZinger Pest Control for our Curative Sentricon Services after our technician found termites in monitoring stations during our termite monitoring program. At this time, we made an agreement that states, “This agreement is transferable to subsequent owners … if all monies have been paid.”

Often, a buyer will purchase a home that has previous termite evidence under the understanding that termite protection is in place and had been paid for some period of time to continue or initiate protection. After the member called, Amie Soward called her back to discuss her concerns. Amie emailed the member the figure of $107.12, which is her renewal should it be prorated to the life of her renewal payment.

ScherZinger Pest Control is willing to refund this amount of $107.12 to the member if she is able to produce documentation from the new homeowners stating that they did not purchase the home under the impression that existing termite control was in place.

Kurt Scherzinger, general manager



Editor’s note: The member declined to provide documentation, but the company issued the requested refund. The member considers this issue resolved.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

More Like This

Are Stink Bugs Invading Your Home?


Stink bugs enter homes through windows, door jams, dryer vents and foundation cracks. (Photo provided by Purdue Extension Entomology)
Stink bugs enter homes through windows, door jams, dryer vents and foundation cracks. (Photo provided by Purdue Extension Entomology)

Stink bugs commonly invade homes in the fall. Here are six tips you need to know to prevent an infestation of stink bugs in your house this season.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!