Cincinnati pest control company refunds homeowner after move
I had a contract with ScherZinger Pest Control in Cincinnati for termite inspection and control four times a year. I recently sold my home and asked for a refund on the annual maintenance service bill. I was told there was no refund available. I’ve never been confronted with a company that will not issue a refund due to a sale of a house.
After my initial contact with an accounts receivable team member, Amie Soward, I asked to talk to an owner or supervisor. I was never contacted by anyone with any authority. I asked for an email explaining how much was still left on the contract. They responded, but didn’t offer a settlement. I would like a refund of $107.12.
Susan Muije, Las Vegas
The member signed up with ScherZinger Pest Control for our Curative Sentricon Services after our technician found termites in monitoring stations during our termite monitoring program. At this time, we made an agreement that states, “This agreement is transferable to subsequent owners … if all monies have been paid.”
Often, a buyer will purchase a home that has previous termite evidence under the understanding that termite protection is in place and had been paid for some period of time to continue or initiate protection. After the member called, Amie Soward called her back to discuss her concerns. Amie emailed the member the figure of $107.12, which is her renewal should it be prorated to the life of her renewal payment.
ScherZinger Pest Control is willing to refund this amount of $107.12 to the member if she is able to produce documentation from the new homeowners stating that they did not purchase the home under the impression that existing termite control was in place.
Kurt Scherzinger, general manager
Editor’s note: The member declined to provide documentation, but the company issued the requested refund. The member considers this issue resolved.
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