Cincinnati HVAC deposit not repaid when job cancelled
COMPLAINT: Barbara Lutz, West Chester
"Al's Heating & Cooling Inc. gave me an estimate to install a new heat pump and air conditioner. I signed the contract and the salesman left at approximately 4 p.m. on a Friday.
Didn't respond to Dave Schultz's request for a refund or repairs for what he says was unsatisfactory concrete driveway installation work. Third month in the box.
Maplewood Tree Service
Broke a promise to resolve Nona Redwine's complaint regarding what she says is incomplete tree removal work. Third month in the box.
Never responded to Colter Paulson's complaint regarding what he says is a shoddy and unsatisfactory roof installation. Second month in the box.
First thing [the following] Monday, I called and said I wanted to cancel. I was told they would cancel the order. Then the salesman called and said I'd have to pay a restocking charge for items they had already ordered and received.
I questioned how things could have been ordered and received in such a short time over the weekend. He said they had [been] and they would send me a bill.
I received a bill for a $262 restocking fee: 5 percent of the canceled job. I left a voice mail requesting a list of the items they ordered and received. I never heard back. About four months later, I received a letter from a collection agency trying to collect a debt for Al's Heating & Cooling.
I replied by letter to them, then received a letter from Al's saying they had a standard 5 percent cancellation fee. That wasn't in the contract."
DESIRED RESOLUTION: "I want a 'no balance due' statement from Al's Heating & Cooling."
RESPONSE: Richard Cox, president,
Al's Heating & Cooling
"The member is correct that she did sign the contract and she did cancel it Monday. The reason she canceled was she later found a cheaper price. We don't have a problem with this issue, however, we did order the equipment and had it delivered. This charge is a restocking fee only."