Cincinnati homeowner claims snow removal damaged driveway
Dan Hinkle Masonry & Home Improvement
Failed to respond to Gordon Grant's complaint about unfinished work. Third month in the box.
Tri State Home Improvement
Hasn't responded to Sharon Jones' request that they finish her window installation or refund her money. Second month in the box.
Didn't respond to Dave Schultz's request for a refund or repairs for what he says was unsatisfactory concrete driveway installation work. First month in the box.
Maplewood Tree Service
Broke a promise to resolve Nona Redwine's complaint regarding what she says is incomplete tree removal work.. First month in the box.
No salt, please
COMPLAINT: Leroy Geiman, Cold Spring, Ky.
"Groundmasters is the snow and ice remover for my condo association. I asked the condo association to stop applying salt to my driveway because it was pitting the concrete. The condo association told me to contact Groundmasters. They told me to put flags by my driveway to let them know I didn't want them to apply the salt or move the snow due to the problems with the concrete.
"Groundmasters disregarded the flags and continued to apply the products, causing even more damage. I again asked them to stop and they still applied the product. They disregarded my requests and won't pay to repave my driveway. My condo association won't do anything either."
DESIRED RESOLUTION: "Because of the damage caused by the chemicals Groundmasters applied, I want my driveway and sidewalk replaced."
RESPONSE: Rene Bolling, division administrator, Groundmasters
"The member has also filed this complaint with the BBB and the Kentucky Attorney General's Office. Both offices were satisfied from the information we provided that we aren't in fact responsible for the damage on his driveway.
"The driveway and walks within the community are the property of the association, not the individual condo owners. The association sent a letter to the BBB saying the damage was negligible and they wouldn't be seeking damages."