Cincinnati flooring company blamed for bowed floorboards

Cincinnati flooring company blamed for bowed floorboards

COMPLAINT: Mark Greene, Cincinnati

"Oakwood Flooring installed random widths of ash flooring in a kitchen addition and over 90 percent of the original floorboards in the house on my farm. The "old" floor that this new flooring was installed on top of never crowned or bowed.

"A general contractor prepped areas before Oakwood Flooring arrived. The job began on time, and the installation went well. However, I have since learned they failed to properly acclimate the wood flooring to its new home prior to installation, since it's a dynamic material subject to changes in dimension as a result of changes in humidity in its surrounding environment.

"Lastly, I purchased and installed a commercial low grain dehumidifier in the basement area of the house to mitigate any moisture issues, but nothing has changed. The damage is done; the flooring is buckled and bowed."

DESIRED RESOLUTION: "The wood flooring should be removed now that it is acclimated, reinstalled and then refinished."

STATUS: Penalty Box


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nathan pusey

Subject:

To mark: you simply need a good floor refinishing company! Now that ur wood has acclimated properly and humidity is about the same as the sub floor in ur home, the wood is not beyond repairing. We run into this all the time here in lexington. My company (moore hardwood floor) specialize in all these kinds of problems. Make sure they have dust containment systems and use a belt+drum sander. Galaxy 8 inch or a hummel 8 inch will be best. They need to start wt 36 grit, then 60 grit, and last 80 grit followed by a 100 screen scrubbing. And that will make ur floors nice and flush. Everything will look great and you should be satisfied. I'm sorry but tearing up the floor will cause more problems then it would solve. That's not even a solution, unless u wanted a different stly of flooring or something of that matter. Been doing this for 15 years and we are backed 100 percent by the BBB. Wt a a+ rating. We know our stuff and trust me it would cost less and satisfy everyone in that situation.

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