Cincinnati concrete company admits problem, fails to fix it
The Gutter Genie Co.
Didn't respond to Stephen Tattershall's complaint concerning what he says was unsatisfactory and incomplete gutter and roof work. Third month in the box.
Never responded to Dean Carroll's complaint requesting repairs or a partial refund for portions of a concrete driveway he says were poured incorrectly. First month in the box.
Not all it's cracked up to be
COMPLAINT: Dean Carroll, Arlington Heights
"I hired A&A Concrete to tear out my 50-year-old driveway and replace it with a slightly larger one. The driveway was ripped out and disposed off, then a 4- to 5-inch slab was done in two pourings over a light gravel and dirt base. I would have preferred a deeper level of gravel. Anyway, except for an encounter with the neighbor's cat, the driveway was done and covered with tarps at my request.
"Later, the tarps were removed and, during the first rainfall, the driveway 'puddled' in one spot. The contractor admitted one of the lower slabs was poured higher than an upper one and that they'd attempt a repair. While I wasn't home, they used a circular saw on the concrete to create a slit for water to drain through. Several days later, a 12-foot crack developed in the same area where the slit was cut. I've called the contractor several times but they haven't returned calls. I'm afraid the only way to properly repair the contractor's error is to break up and replace the cracked slab with a new slab with the proper height and slope."
DESIRED RESOLUTION: "I want A&A Concrete to rip up the affected slab of concrete and reinstall it to the proper specifications or agree to a settlement of $1,200, about a quarter of the project's total cost."
STATUS: Penalty Box