Chicago wood refinisher allegedly walks off with materials

Chicago wood refinisher allegedly walks off with materials

COMPLAINT: Patricia Campos, Chicago

“I hired Peter's Wood Refinishing of Chicago to strip, refinish and re-install original vintage clear pine woodwork. They were also to mill and install woodwork to match any missing pieces. I paid 50 percent before they started work. They took some of my original molding for stripping, but didn't show up again. I left many messages, but they didn't respond for several weeks.

"Eventually, a carpenter did return, but the wood he put up was full of knots and didn't match the original woodwork. A month later, they sent a crew to complete the job, and they didn't appear qualified to do carpentry. They didn't finish the work. After they left, I discovered that 80 linear feet of my vintage molding was missing. When I confronted the owner about the missing woodwork, he denied having taken it, but offered to mill a replacement for free and install it for $500.

"I reluctantly agreed, but when they installed it, the work looked rushed and unprofessional, and doesn't match the grain. They also put a bag of wood from my house in the van, and later I noticed two vintage windowsills were missing.”

DESIRED RESOLUTION: “I would like them to return my missing vintage woodwork and I would like the carpentry issues corrected.”

RESPONSE: Araceli Perez, president, Peter's Wood Refinishing

“I will fix what she's not happy about. As for the missing wood, we did not take it, but I can mill other wood to satisfy her request. My company's priority is a happy client.”


Editor's Note: Perez offered to waive her outstanding $500 balance, and she accepted.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!