Chicago roofing company finally makes good on promise

Chicago roofing company finally makes good on promise

Door jam

COMPLAINT: Nancy Flanagan, Orland Park

"I hired Pro-Line Home Improvements to fix a small roof leak, knock down a closet wall and replace a door with a French door. Everything is fine except for the door installation. They made a makeshift threshold instead of ordering one from the door company. They said they'd fix it for an extra $85. The door still wasn't closing, so I called again. They were supposed to come fix it, and finish the extra work on the threshold, but I haven't heard anything from them."

DESIRED RESOLUTION: "I want the threshold fixed as contracted. If they can't do it, they should give me a $700 refund so I can hire someone else."

STATUS: Resolved

Editor's note: The member told Angie's List that Pro-Line Home Improvements fixed the threshold and she considers the matter resolved.


Penalty Box

Creative Deck Builders
Didn't respond to Rachel Goodman's complaint about work she says wasn't finished on her deck. Third month in the box.

A.W. Manufacturing
Didn't respond to Volanda Merrill's request that they replace windows she says are defective. Third month in the box.

Progress Painting & Remodeling
Didn't respond to Sarah Stevens' request for a partial refund for what she says was poor workmanship on her bathroom remodel. Third month in the box.

Cedar Ridge Roofing
Didn't respond to Deborah Finch-Murphy's complaint about unfinished repairs to her gutters. Third month in the box.

American Awning & Window Co.
Didn't respond to Curt Hamilton's complaint about what he says is poor workmanship on screen door installation. Third month in the box.

Loon Lake Antiques
Didn't respond to Roger Sutton's request of payment for items he says they were contracted to sell for him. Third month in the box.

Chimney Solutions, Inc.
Didn't respond to Hilary Morris's request for a refund for chimney caps he says he was overcharged for. Second month in the box.


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