Chicago roofing company blamed for animal infestation
Chicago Penalty Box
A-1 Safety Chimney Sweeps & Masonry
Didn't respond to Paul Silverman's request to refund his money or fix his chimney that he says is now useless.
DVD International Inc.
Failed to respond to Eileen Rochford's complaint about what she says were subcontractors pursuing liens after the company accepted final payment for home remodeling work.
Fence Connection Inc.
Broke a promise to resolve Kristi Tolman's complaint about what she says is a poorly constructed fence.
Hasn't responded to Ronald Yeska's request that the company refund a $649 transfer fee after he says they placed the vehicle he paid to have transferred to their lot back in regular inventory.
Max Madsen Mitsubishi
Didn't respond to Brian Marler's reimbursement request for towing fees following a flat tire because he says the vehicle he purchased from the company didn't include a tire iron.
Infiniti Gold Coast
Didn't respond to Michael Byers' request to give him the car he says he paid for in full.
Failed to respond to Lisa Kraus' complaint about an antique lamp fixture that she says the company took to repair but never returned.
American Deck Protectors
Never responded to Juan Carlos Duque's refund request for what he says is unfinished power-washing work.
Terminix International [Minooka]
Hasn't responded to Jeanie Swan's complaint about what she says was unsatisfactory customer service.
Prime Time Window Cleaning Inc.
Failed to respond to David Posner's complaint seeking reimbursement for what he says were $390 in overcharges from the company on his credit card.
Also in the box...
COMPLAINT: Liane Casten, Evanston, Ill.
"They did quality but incomplete work. They didn't properly install the fascia around the house's perimeter, so my attic was filled with squirrels that caused all kinds of damage for more than six months.
"I called the company back out and they identified eight holes from the damage on two sides of the house and said I needed a metal barrier to keep the squirrels out. I now know that with a tear-off, this barrier should have automatically been part of the job.
"After they confirmed the problem, I called the owner, who refused to answer my calls or resolve the problem. I had to hire someone else to complete the work.
"When this happened, I owed them a $600 balance. I've ceased paying it because I had to pay another roofer more than $950 to fix the holes and add fascia, and pay a handyman $800 to do cleanup, animal removal and attic repair.
"I also had to pay half of my neighbor's expense to have a tree the squirrels used to access the roof removed."
DESIRED RESOLUTION: "I want Avondale Group to pay me $2,000 for the expenses and anxiety I endured to get the animals out, secure the openings and finish the job with another company."
RESPONSE: Julie O'Hara, special projects, Avondale Group
"Our company feels bad for the destruction and aggravation the squirrels caused in the member's attic.
"We sent a superintendent and a foreman to inspect the roof after she called. The owner also inspected it. They all found that there were no holes in the roof itself; it was intact and installed in a professional manner.
"The squirrels ate through the soffit and fascia in multiple areas, and entered the attic through those holes. Our contract with the member was for a complete [roof] tear-off and replacement. We bid other work, including the fascia and gutter replacement, which she did not approve at the time.
"The total contract was for $11,000. The member paid a $2,000 deposit and another $6,550 at completion. She asked to pay the rest of the amount in monthly increments of $200, which we approved for her convenience. The owner also allowed for a $450 credit due to lawn damage she had felt was excessive.
"Although we feel the situation is unfortunate, we do not feel responsible for the damage that the member incurred by the squirrels. She owes our company $600 for the balance of the work performed."