Chicago painter resolves peeling-deck complaint
I hired Those Painting Guys of St. Charles, Ill., to stain my deck. The quoting and starting of job were the only aspects that went well. Once the job started, I realized it was a mistake to use them. They did a horrible job cleaning the deck prior to painting.
After the first day, I asked them to fix the areas where they didn’t clean and where dirt and old leaves could be seen. They told us they did clean the deck and I pointed out where they had painted over old leaves on the deck. After talking to [manager] Chris Klinger and sending him pictures about the issues, he sent his guys back to clean and repaint most of the deck.
In addition to a horrible job cleaning and painting, they were not very friendly, and I caught them throwing cigarette butts in our grass. A year later, the horrible job is showing as most of the paint on the deck is peeling. Their contract includes a five-year warranty on “failures due to installation or manufacturer defect.”
They used Sherwin-Williams WoodScapes, which I would say is a high quality material, which means the installation was a failure. I have left several messages at their office and Chris’ cellphone, but never received a call back. I would like a $1,600 refund or for them to redo the entire job.
Chris Lundberg, Cedarburg, Wisc.
I apologize for having missed your call, but would like to take care of this matter. We do offer a five-year warranty on material and labor. The completion statement showing the work was done to your satisfaction was signed and dated Sept. 5, 2011.
Your warranty is in effect until Sept. 5, 2016. We would be more than happy to do whatever is necessary to repair the deck per our warranty.
Chris Klinger, manager
Have a complaint?
Our Angie’s List complaint resolution team attempts to mediate disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.