Chicago movers accused of mangling member's home
COMPLAINT: Rebecca MacKay, Bloomingdale, Ill.
"I hired Advanced Moving & Storage to relocate from a townhouse to a single-family home. The movers showed up almost an hour late, and they brought a truck that wasn't big enough, despite a thorough estimate and inventory done by the company.
"Their office basically told me that I was out of luck. Then, 10 minutes before the new owners were to do their walk-through, the movers put a huge hole in a bedroom wall. The office was once again unresponsive and unhelpful, and I had to pay the new owners for the damage at closing.
"There was damage to my furniture and new home as well. I have been waiting for months to get a response from Advanced Moving as to whether they are going to reimburse me for the damage or the wall-repair cost."
DESIRED RESOLUTION: "I would like to be reimbursed for the $300 I had to pay the buyers, as well as compensation for the damage done to our furniture and the door jamb at the new residence."
STATUS: Penalty Box
New in the Chicago Penalty Box
The Deck Protectors
Failed to respond to Linn Johnson's refund request for a deck staining job she says was shoddy.
George's Plumbing and Sewer
Never responded to Marcella Ellis' request for a $115 refund to reimburse her for her time repairing a pipe she says they broke.
Alltypes Fireplace & Stove Co.
Failed to respond to Lisa Diaz's request to refund a $1,000 deposit after she says they failed to start a fireplace surround installation job.
Skokie Maid & Cleaning Service
Failed to respond to Lindsay Sweet's reimbursement request for $200 for a ruined load of laundry and scraped baseboard mouldings that she says were caused by a disobedient maid.
ADT Security Services Inc.
Never responded to Terry Nelson's request to close his account after charging fees he believes were unjustified.
Advanced Moving & Storage
Failed to respond to Rebecca MacKay's reimbursement request for damages she says the movers inflicted on her old and new residences, as well as to some furniture.