Chicago landscape designer resolves homeowner’s complaint

Chicago landscape designer resolves homeowner’s complaint

Member complaint

I hired Lawncare Plus Design of Glenview, Illinois, for an initial design of my yard and a revision. After receiving the initial design, I looked at it, but there were some things I wanted to change. I talked to the company and was going to have the work done in a few months. During those few months, I did some research about the plants and other materials. I started calling and trying to get them to give a redesign. I have done this for the past few months and have not heard from them since. I want them to either give a full refund or give an explanation of why I was ignored and provide an apology and partial refund.

Erica Wijenayaka, Elk Grove Village, Illinois

Provider response

I have personally spoken with the member today. The designer for her project is no longer with our company, thus the unanswered emails and phone calls. I am sorry we were unable to communicate with her, as she also tried to reach us on the 800 number. I will personally meet with the member, revise her design plan with any changes requested and possibly do a spring installation of her project. The $500 she paid for the design will be credited back to her total project. Again, our sincerest apologies. We look forward to working with you on your design plan and project.

Maria Larios, principal

Status

Resolved

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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