Chicago house cleaning company resolves complaint
COMPLAINT: William Rodgers, Chicago
"I hired Three Marias Cleaning to clean my house. They didn't bring cleaning rags or supplies, and they didn't ask about washing the sheets or how I would like things cleaned.
"They also didn't clean out their mop bucket or take the trash to the dumpster."
DESIRED RESOLUTION: "I'd like a $105 refund."
Editor's note: The member says he received a refund check and considers the matter resolved.
COMPLAINT: Rose Marie Spandau, Itasca, Ill.
"I hired Amruss Window Cleaning in Prairie View to wash my windows. It became very windy after the job was complete, and I noticed one of the screens wasn't fastened properly.
"After I called them three times, someone came out to fasten it, but by then the screen had been torn from the window and the frame was broken. They took the screen and said they would repair it, but I've heard nothing from them."
DESIRED RESOLUTION: "I'd like the screen repaired and returned."
STATUS: Penalty Box
Didn't respond to Linas Peckus' complaint about workmanship on a concrete floor replacement. Third month in the Box.
ATS Design Studio
Failed to respond to Janet Kohl's complaint regarding unfinished work and workmanship on her kitchen cabinets. Third month in the Box.
Certified Window Company
Didn't respond to Linda Roman's complaint about window repairs she says are unfinished. Third month in the Box.
D & D Construction Design/Build Inc.
Didn't respond to Kathleen Knorr's complaint about incomplete remodeling work. Third month in the Box.
Didn't respond to Richard Fleider's request for a refund of car repair costs he says are covered under his warranty. Second month in the Box.
Mighty Maids/Mighty Men
Didn't respond to Elizabeth Gonzalez's complaint about what she says was unsatisfactory house cleaning. Second month in the Box.
Fritz Roofing Service
Didn't respond to Richard Prokopek's complaint about leaks he said were covered under warranty. First month in the Box.
John Yerkes & Sons Inc.
Failed to respond to Carolyn Lee's complaint about a damaged sink. First month in the Box.
Amruss Window Cleaning
Didn't respond to Rose Marie Spandau's complaint about a damaged screen that was never repaired or returned. First month in the Box.