Chicago fence company disputes poor workmanship claims
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COMPLAINT: Tracy Teweles, Oak Park, Ill.
"I hired Suburban Fence Inc. to remove some plantings and a chain-link fence around my property and install a new cedar fence. It was a disaster.
They claim they pulled a city permit, but the city doesn't have one on record. I've sent the company a list of specific complaints, but the main concern is two sections of lattice that are partially nailed on the edges - instead of installing one piece, the two sections are jury rigged with nothing securing the two pieces in the center.
They've refused to come see the problem in person and claim the problem is the wood's quality, when really the problem is poor workmanship.
Additionally, the top cap of the fence is totally different in some sections and doesn't match."
DESIRED RESOLUTION: "I'd like them to replace the faulty pieces, frame the fence out around the trees, cut down the metal poles above the fence line, and replace the ill-fitted lattice."
RESPONSE: Kelly Cleary, CFO, Suburban Fence Inc.
"The rough-sawed wood is standard on all fencing jobs, and we did get a fence permit. We're willing to cut down the posts, but the lattice is correct and comes straight from our suppliers. The contract explains the wood is rough and splitting occurs naturally. It's not a defect."