Chicago carpet cleaner resolves homeowner’s dirty floor complaint

Chicago carpet cleaner resolves homeowner’s dirty floor complaint

Member complaint

I hired ADR Carpet & Duct Cleaning in Chicago to clean three bedroom and hallway floors. The worker was very punctual, and after he was done cleaning, he showed me the dirty water. But once the carpet dried, it looked exactly the same as before it had been cleaned.

I called the service provider to ask about it, and he got back to me right away to let me know that with that type of carpet, it won’t look clean. I wish this had been explained before he provided the services, because I would never have had it done.

He offered to come back, but I don’t want to have to go through the cleaning if the results are going to be the same. I paid $111 for the service, so I would like a partial refund of $75. The rest should cover any supplies he used.

Kelly Siebens, Schaumburg, Illinois

Status

Resolved

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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