Chicago carpet cleaner resolves homeowner’s dirty floor complaint

Chicago carpet cleaner resolves homeowner’s dirty floor complaint

Member complaint

I hired ADR Carpet & Duct Cleaning in Chicago to clean three bedroom and hallway floors. The worker was very punctual, and after he was done cleaning, he showed me the dirty water. But once the carpet dried, it looked exactly the same as before it had been cleaned.

I called the service provider to ask about it, and he got back to me right away to let me know that with that type of carpet, it won’t look clean. I wish this had been explained before he provided the services, because I would never have had it done.

He offered to come back, but I don’t want to have to go through the cleaning if the results are going to be the same. I paid $111 for the service, so I would like a partial refund of $75. The rest should cover any supplies he used.

Kelly Siebens, Schaumburg, Illinois



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