Chicago building company resolves homeowner’s garage complaint

Chicago building company resolves homeowner’s garage complaint

Member complaint

I hired Cahill Building in Chicago to repair my brick garage. There were many problems during the repair, some of which they resolved and some of which they did not. The brick garage is original to the house, with unique coping stones, giving it an appearance unlike any other garage in the neighborhood. I made it clear from the beginning that the coping stones were not to be changed.

Unfortunately, I wasn’t able to take time off work to monitor the job. They did damage to a garage lighting fixture. On one section of the job, they replaced the coping stones with new ones. They told me there was damage to one of them, and they replaced them all since it wouldn’t look proper if only one was replaced. They didn’t keep the stones they removed. The owner promised to find matching stones, but never did.

I would like them to replace the work with matching stones.

Anna Andrushko, Evergreen Park, Illinois

Provider response

The reason we were called to this job was due to the masonry failing through the copings on one side of the garage. The copings are 80-year-old copings and are difficult to locate in good condition. Instead of only replacing the scattered damaged copings, we replaced the entire side at no extra cost to the homeowner. While we understand that the copings were rare, had we not replaced them, the masonry would have failed again within a few years due to the moisture damage. We have offered an alternate resolution to rectify this matter. We stand behind our work at Cahill and our customers always come first.

Marty Cahill, president

Status

Resolved

Editor’s note: The company agreed to the member’s desired resolution.

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