Chicago-area plumber resolves consumer’s complaint

Chicago-area plumber resolves consumer’s complaint

Member complaint

I hired The Good Plumber of Wauconda, Ill., to replace a cracked toilet tank. The job had a one-year guarantee. Later, I noticed a minor leak in my system. I could hear the toilet flushing itself.

I called The Good Plumber set up an appointment to repair it, but they never showed up. I waited an hour, in case they were running late, before calling their phone and leaving a message. I called multiple times, but received no response. I waited to try again the next day, but I was directly transferred to voicemail after two rings, so I knew they were by the phone.

I would like them to repair the work.

Patricia Kipp, Wauconda, Ill.

Provider response

In the original job, we did not replace just a toilet tank, but the entire toilet. On the second appointment, we attempted to schedule an appointment the same day, but she wasn’t available until Friday.

We made an appointment for that date, but on the way to her home, one of our technicians was in an accident because of the weather and had to go to the hospital. We were not available by phone and were in no way avoiding her phone calls. As soon as we were able to respond, we called and explained what happened.

We rescheduled for another appointment, at which we took care of her warranty repair at no charge.

Scott Ritt, owner

Status

Resolved

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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