Charlotte plumbing job springs leaks
Babbling Brook Landscaping
Failed to respond to Russ Lyons' complaint that they left landscaping work incomplete. Third month in the Box.
Aya Kitchens of the Carolinas
Didn't answer Bilal Soylu's complaint that they never finished his kitchen installation. Third month in the Box.
COMPLAINT: Melissa Cooper, Charlotte
“I contracted All Pro Plumbing to completely replumb my house and install new fixtures throughout it. This included redoing the water and sewer lines from the house to the city connection at the street. I picked this company in part because they offer a one-year warranty on parts and labor, as long as you buy the parts from them.
Pretty much every time they said they’d be there, they were. About a month later, I got my first water bill — it was for $300 and said I’d used 20,000 gallons of water. It turns out the water main line leaked and All Pro hadn’t replaced all of it. Mike Corbi, the owner, came up with all kinds of excuses as to why he didn’t replace the entire water main line and tried to blame the leak on the city and the street.
He refused to replace the final piece, even though he charged me for the full replacement of the line and I had paid him. I called a different plumbing company and they replaced the broken water main [section] in about two hours for $300.”
DESIRED RESOLUTION: “I’d like All Pro to reimburse me the $300 I had to pay a different plumbing company to complete their work. I’d also like for All Pro to continue to provide the one-year warranty on parts and labor for the plumbing and fixtures.”
RESPONSE: Mike Corbi, owner, All Pro Plumbing
“All Pro Plumbing offered to extend the six feet of water line free of cost, but the member found someone else to do it. They grossly overcharged her for a one-hour job. We never canceled her oneyear warranty and we continue to honor it.”