Charlotte plumbing company replaces missing sink part

Charlotte plumbing company replaces missing sink part

Member complaint

I hired McCoy Plumbing of Charlotte, North Carolina to replace a seal on my toilet and repair a sink. They aren’t good with following up to finish the work — they still have a part to one of my sinks. When I called them, they acted like I didn’t know what I was talking about. I want a $99 refund.

Andrea Pampillonio, Charlotte, North Carolina

Provider Response

We contacted the member to resolve the issue. We have refunded this customer’s money and we will be replacing the misplaced part.

Mary Jane Haggerty, office manager

Status

Resolved

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

 


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