Charlotte plumber is all about the people
Chris Vigna majored in industrial design and architecture in college, but after working several years in construction, Vigna found he enjoyed plumbing more.
"Being a successful plumber is kind of like being an engineer," he says. "Every job and every situation is different. People call with a problem they can't figure out. I love solving those problems."
All About the Pipes Plumbing Inc.
Chris Vigna, owner
Chris Vigna founded All About the Pipes Plumbing Inc. in 2003. The family-run business has won Super Service Awards every year since 2005.“Our catchphrase is award-winning plumbing is our business and customer service is our specialty,” he says. “That’s what we strive for every day.”
After moving from New York to North Carolina to take advantage of better weather, Vigna set out on his own and formed All About the Pipes Plumbing with one truck and his personal garage as a home base. The company has grown to 10 employees and six trucks since then. But besides new materials and eco-friendly products, Vigna says the business hasn't changed substantially in his 15 years as a plumber. "Water still runs downhill and cold's still on the right," he says, jokingly.
Vigna's favorite part hasn't changed: "Seeing my customers smile, which means they saw the bill and they saw the work, and they're very pleased."
One of those pleased customers is Angie's List member Timothy Shinn of Charlotte, N.C. He called All About the Pipes after discovering a sewer line leak earlier this year. "Chris was there within an hour and quickly went about the dirty work of climbing under the floor to rip out the leaking pipes and replace them," Shinn says. "When I suggested less work to save time and money, he said a more complete job would give better results and cost the same."
Vigna's work has gained him not only customers, but also a gig as an expert plumber on the Charlotte-based home improvement show, "For Your Home," which airs on PBS.
Beyond business, Vigna also focuses on giving back to the community. He helps coach his son's football team and the company is working with A Child's Place charity to refurbish homes for homeless families with children.
"You get more out of life when you give back," Vigna says.