Charlotte mower repair shop puts maintenance on the move
Growing up in the 1960s and ’70s, Gary Karp recalls the many days he spent assisting his father at the family’s lawn equipment dealership and repair shop in suburban New Jersey.
“In middle school, I remember getting off the bus and going to the shop and working with him,” says Karp, now 52. “While I was there, I ended up picking up on the trade that I didn’t know at the time I was going to use later in life. I sort of grew into my profession.”
"My customer service is one-on-one, old-fashioned service.” - Gary Karp, owner, Mobilequip.
Mobilequip earned the Angie's List Super Service Award in 2008, 2009, 2010 and 2011.
When his wife’s job transfer brought Karp to the Charlotte region about 15 years ago, he sold the family business he’d been running and moved, unsure of how he’d break into the seasonal business without decades of established clients. “I developed the mobile equipment concept, which enables me to run the business more efficiently,” he says. “I didn’t have the overhead of the brick and mortar shop.”
Business calls go straight to Karp’s cellphone, and he’s the only serviceman customers deal with. “The mobile concept gives me the freedom to go out and meet customers one-on-one and see their landscapes, so I can better understand their needs and equipment usage,” he says.
During these visits, he attempts to diagnose and repair the equipment at the client’s home. If he needs parts or can’t fix it immediately, he then transports the tractors to his workshop.
When Gary Moore of Monroe had two idle Murray riding mowers and two acres to mow weekly, his wife, Nancy, found Mobilequip on the List. A previous repairman had kept one mower nearly a year because he couldn’t find the parts. Moore also suspected other repairs he’d paid for had never been performed, as the mower broke shortly after those repairs.
Karp picked up the older-style mower from the Moores, found the parts and fixed it within a week. “He was very forthcoming about what he was going to do,” Moore says. “When he came back, he showed me everything he had done."