Charlotte mover resolves issue with broken washer

Charlotte mover resolves issue with broken washer

Member complaint

Affordable Moving Pros of Charlotte were hired to load my belongings for a move. I confirmed my appointment time twice. The next day, I received a text message from the owner stating they were overbooked and I needed to find another mover. I called back to inform him that I’d already paid for a flight based on the time I was given by his company, so I couldn’t reschedule. He said they would honor it.

The day of the move, I went through the house with the head crew member and noted everything. He said he understood, told his co-workers what the plan was and began working. I noticed things were being put on the truck that weren’t supposed to be, and I immediately notified the head crew member. He apologized and they were removed.

Later, a mover missed his footing and dropped my front-load washing machine over the side of the ramp on the moving truck. Now it doesn’t work, and when I asked what I was supposed to do, the head crew member told me to contact the company.

They refunded my money because the movers couldn’t complete my job and told me the owner would pay to replace my washing machine. But later, the owner told me he will not be paying for the damage. I would like to be compensated for the washer in the amount of $1299.99.

Keisha Birdsong, Dayton, Ohio

Provider Response

We do apologize for damaging your washer and have compensated you to purchase a brand-new one. We also would like to apologize for any inconvenience this issue may have caused you. We have made changes to our moving policy and procedures so this type of issue does not happen again.

We strive in being the best moving company possible and expect to provide all our clients with a great moving experience. We are family owned and operated doing quality work at a fair price.

Marc Wood, owner

Status

Resolved

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