Charlotte carpet cleaners agree to return stained area rug

Charlotte carpet cleaners agree to return stained area rug

COMPLAINT: Debbie Kane, Charlotte

I hired Carpet Pros Inc. to clean the carpets in my entire house. They were helpful. One employee even pointed out some potential problems and told me how to avoid them, but they took an area rug that needed to be cleaned and haven't returned it.

They took the rug once and when they returned it, the spot was still on it. They took the rug again and [Darrell Thomas, president] called and said the more they cleaned the rug, the bigger the spot would get.

I told him I needed the rug back but didn't hear from him. I've left numerous messages, even saying he isn't responsible for the stain on my rug, and if I didn't hear from him, I'd put a report on Angie's List.

DESIRED RESOLUTION: I want them to return my rug, whatever condition it's in.

STATUS: Resolved

Editor's note: Kane informed Angie's List that Carpet Pros Inc. returned her rug and she considers the matter resolved.

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