Charlotte Best & Worst Contractors of 2013

Charlotte Best & Worst Contractors of 2013

The Angie's List Newsroom reveals the Best & Worst Contractors of 2013.

 

Charlotte, N.C. Best Contractors

December 27, 2013 by Paul F.P. Pogue


Exterior Additions | Indian Trail

Exterior Additions owner Doug Lynch holds a general contractor's license in North Carolina and a home builder’s license in South Carolina. (Photo by Jeremy Deal)
  • Charity work or cummunity awards
  • Praised for pet friendliness
  • 2013 Super Service Award eligible
  • Praised for child friendliness
  • Nominated for Pages of Happiness
  • Green products or work practices
  • Licensed or licensing not required

Ann Addis wrote the first review Exterior Additions ever received on Angie’s List, giving the company an A in 2002 for an exterior remodeling job.

Eleven years and hundreds of reviews later, the Charlotte member again singled out owner Doug Lynch for an interior remodeling project to remove load-bearing walls. “Exterior Additions has the ‘it’ factor,” she says.

The nine-time Super Service Award winner and two-time Best Contractor says he strives to build those kinds of long-term relationships. “When we’ve wrapped up a project, we want that client to make us their only call for the next project,” the licensed general contractor says.

Members praise the company for allowing their children to watch the work and emphasize pet-friendly details, such as finding the perfect doggie door. Lynch, who received 25 Page of Happiness nominations in the last year, sponsors local Boy Scout and Girl Scout troops, and recycles wood and other materials from projects.

Lynch credits his long string of positive reviews to transparency and honesty. “If you do what you say you’re going to do, 99 percent of the time you’ll make everybody happy,” he says.

All Points Carpet Care | Mooresville

Owner Tony Solis credits attention to detail for his positive reviews. (Photo courtesy of All Points Carpet Care)
  • Charity work or cummunity awards
  • Praised for pet friendliness
  • 2013 Super Service Award eligible
  • Praised for child friendliness
  • Nominated for Pages of Happiness
  • Green products or work practices
  • Licensed or licensing not required

Denver member Stan Crater hired Tony Solis, owner of All Points Carpet Care, after three other carpet cleaners failed to remove pet smells left behind by his two large, shedding dogs. “He really, really cleaned the carpet, and he finally got rid of the odor,” Crater says. “He was very nice and not pushy like other providers.”

Crater wrote one of the 75 Page of Happiness nominations Solis received in the last year, several of which noted his talent for removing heavy-duty stains left by animals or children.

Solis worked in the carpet cleaning business for 17 years before striking out on his own in 2010. He worked as an auto detailer as well and says that job taught him to pay attention to details.

Appropriately enough for someone whose work so frequently involves animals, he donates to local and national animal welfare groups.

Although his work requires no license, the two-time Best Contractor says he follows industry best practices and holds a certification with the Institute of Inspection, Cleaning and Restoration Certification, which requires classes and an exam. He primarily uses pet-safe cleaning solutions and products bearing the Green Seal.

“Knowledge is everything,” he says. “If you know what you’re dealing with, you can remove anything from the carpet. A lot of companies just bring out the machine and go at it, which is the wrong way of doing things. Pre-vacuuming, pre-treating, spot cleaning and knowing which chemicals to use make all the difference.”

Charlotte member Heather Taylor called Solis in a hurry when an appraiser was coming to view her house in two days. “He was able to squeeze me in,” she says. “One room was a disaster due to an aging and sick cat, but when he was finished, the carpets looked new.”

Solis says his long string of positive reviews comes down to basic customer service. “If someone’s not happy with something, I never ask questions or make excuses — I just come over and make it right,” he says. “I feel like everybody should be doing what I’m already doing.”

Imported Stone | Charlotte

Imported Stone employees work on a wide variety of kitchen-related projects. (Photo courtesy of Imported Stone)
  • Charity work or cummunity awards
  • 2013 Super Service Award eligible
  • Nominated for Pages of Happiness
  • Green products or work practices
  • Licensed or licensing not required

After eight years in the kitchen countertop business, Tom and Barb Waite retired and sold Imported Stone to Noel Smith in 2013.

Smith says he strives to live up to the standard that led Imported Stone to 11 Page of Happiness nominations in the last year, six Super Service Awards and four appearances as a Best Contractor. “It was clear everything they were doing was absolutely impeccable,” he says.

Smith expanded the company’s scope to include all forms of kitchen remodeling. Homeowner Sidney Stewart praised the company’s work after the installation of new granite countertops. “It was one of the best experiences I’ve ever had with a contractor,” the Fort Mill, S.C., member says.

The company, which does not require a license, recycles as many materials as possible and supports a local homeless shelter and jail ministry.

Glorified Flooring | Charlotte

Zilberdrut praised owner Ben Finke's bathroom installation job. (Photo courtesy of Diana Zilberdrut)
  • Praised for pet friendliness
  • 2013 Super Service Award eligible
  • Nominated for Pages of Happiness
  • Green products or work practices
  • Licensed or licensing not required

Diana Zilberdrut says she made the right choice in hiring Glorified Flooring owner Ben Fink to remodel her master bathroom and make changes to her guest bathroom. “He worked diligently until the project was complete,” the Huntersville member wrote in one of 12 Page of Happiness reviews the company received in the last year. “The results are amazing.”

Fink says his hands-on approach to general remodeling, tile and hardwood flooring, and shower installations makes customers happy. “I have one guy who works with me and a couple of helpers as needed, but I’m on every job,” he says. Fink, whose work does not require a license, says he uses environmentally friendly materials on request. Members also noted his patience when working around their dogs.

More Best Contractors

Here are some more Best Contractors who made this year’s cut based on their awesome track record for local service. Read their reviews on angieslist.com to learn why members think they’re so special.

2013 Best & Worst Contractors

The Angie's List Newsroom reveals the Best & Worst Contractors of 2013. Did your contractor make the list? Select a market to the best and worst in your area.

Charlotte, N.C. Worst Contractors

December 27, 2013 by Paul F.P. Pogue

Hydro-Sil | Charlotte

This screenshot of Hydro-Sil's website shows its active status before it was shut down in August.
  • Faces/faced civil lawsuits or penalties
  • Allegedly took the money and ran
  • Notice added to provider's profile

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This Internet-based company that supplied heating systems nationwide faces the possibility of a permanent ban and financial penalties as the result of a lawsuit that remains pending by the state attorney general, Wake County court documents say.

The AG’s 2013 lawsuit states Hydro-Sil “took orders and accepted payments from customers for heaters, thermostats and other products with no intention of fulfilling the orders.” Records show the court issued a temporary restraining order against the company in 2013 and it remains in effect. The AG lists Hydro-Sil as based in Charlotte, but the company’s website listed a post office box address in Fort Mill, S.C., before it was taken down. According to the lawsuit, 36 homeowners nationwide lost anywhere from $200 to $4,500 for heating systems that were never delivered. The AG asks for a permanent ban on the company, cancellation of all contracts, full restitution and penalties of $5,000 per violation.

Barbara Katzenberg of Asheville filed a complaint with the AG that alleges she paid Hydro-Sil $245.50 for a heater and thermostat, but the company never delivered either. “The dates always came and went, and they’d promise it would be shipped soon,” Katzenberg says, adding that she continued to call for updates until she learned they were going out of business. “I haven’t seen any money yet,” she says.

The AG suit alleges Hydro-Sil got in financial trouble in late 2011, but continued to solicit customers and accept payments for orders until closing in December 2012. The suit says Hydro-Sil also operated as Heatech Industries, Santech Industries and Performance Comfort Systems, naming those companies, as well as president and registered agent Frank Sanford III and vice president Christopher Scott Sanford as defendants. Frank Sanford III filed for bankruptcy in May, citing more than $629,000 in debts, federal court documents show.

Wake County lists no trial dates for the AG lawsuit, but it remains pending. The phone number listed on Hydro-Sil’s website is disconnected. Frank Sanford’s attorney did not return calls requesting comment.

Curb Appeal Landscaping | Charlotte

Chance Rosenberger (Photo courtesy of Mecklenburg County Sheriff)
  • Faces/faced criminal charges
  • Faces/faced civil lawsuits or penalties
  • Landed in the Penalty Box
  • Allegedly took the money and ran
  • Notice added to provider's profile

Chance Rosenberger, owner of Curb Appeal Landscaping, faces potential jail time for two felony charges of obtaining property under false pretenses and for a misdemeanor charge of failure to work after receiving payment, court records show. At press time, he was scheduled for a hearing on the felony charges in Union County, and a hearing on the misdemeanor charge in Mecklenburg County, according to court records.

The arrests follow a pattern of complaints going back to 2011 that allege Rosenberger accepted large down payments for work he never completed or did shoddy work and abandoned jobs midway through, according to member complaints filed with Angie’s List and the state attorney general. The company has a grade of D on Angie’s List, based on four reviews.

Concord homeowner Terry Gest says he hired Rosenberger for an outdoor kitchen job. “I first hired him for a small landscaping job, and he did a pretty good job then, so I paid him $6,000 to build the outdoor kitchen,” Gest says. “Then I started to question the quality of his work. He used a couple of grunts who weren’t true masons, so I asked for my money back.” According to Gest, Rosenberger started to pay him back but bounced a check, so he filed suit in Cabarrus County. In March, according to court records, Gest received a $15,000 judgment in his favor, including interest and fees, which Rosenberger has yet to pay. “I’ll never see that money,” Gest says.

Angie’s List member Charlene Pernia of Charlotte also filed suit against Rosenberger in Cabarrus County to recover nearly $5,000 she says she paid him to rebuild her fence, landscaping and deck, but he never completed the job. She won a $4,942 judgment, according to court records, and the county clerk’s office says Rosenberger paid the judgment in January 2013. Pernia’s F review on Curb Appeal resulted in a Penalty Box case after Rosenberger failed to respond to her complaint, and the company remains there.

Court records in Union and Mecklenburg counties show Rosenberger remained free on bond awaiting trial. Each of the two felonies carries a potential prison sentence of three to 12 months, according to state sentencing guidelines. At press time, his phone’s voicemail message indicated he’s still actively soliciting business as Curb Appeal. He did not return calls requesting comment.

Best Price Appliance Repair | Charlotte

  • Accused of shoddy work
  • Landed in the Penalty Box
  • Allegedly took the money and ran
  • Notice added to provider's profile

In 2013, Best Price owner Benny Stafford landed in the Penalty Box when he didn’t respond to Waxhaw member Janit Pike’s complaint that he didn’t know what he was doing when she hired him to fix a broken refrigerator.

“He replaced the motherboard, but nothing happened,” she says. “Then he noticed the fan wasn’t working and said the motherboard probably didn’t need to be replaced.”

Pike says she contacted Stafford several times to request follow-up, but he never responded or provided a refund, so she filed an F review.

With 56 unanswered complaints and 18 different business names and phone numbers, Stafford ended up on the Charlotte Better Business Bureau’s “Dirty Dozen” contractors list for the third time in 2013. The BBB says he has a pattern of changing company names to avoid complaints and doing repairs improperly, if at all. The business phone number for Best Price is disconnected, and Stafford could not be reached for comment.

J & J Auto Repair | Charlotte

  • Accused of shoddy work
  • Landed in the Penalty Box
  • Notice added to provider's profile

Angie’s List members say this mobile car repair company, which also did business as J & J Auto Shop, failed to take responsibility for poor service or damaged vehicles. The company, which state records show is co-owned by Joshua Turner and Jason Romain, received two consumer complaints to the AG in 2013 and 2012, as well as three F or D reviews from Angie’s List members in 2013.

Charlotte member Shakeena Williams filed a D review after she says Turner replaced the fuel pump but broke her fuel gauge, resulting in a Penalty Box case when he didn’t respond. “I was very disappointed at this level of service,” she says. Member Denise Cunningham says she had difficulty getting her car back after paying Turner more than $1,500 to repair it.

Turner says he told Cunningham where she could pick up her car, but she neglected to do so for weeks. He also says he warned Williams about her badly rusted gas tank. “That’s why I had to close down the business,” he says. “People were always trying to cheat me.” State records show Turner formed a towing company, Rapid Collateral Recovery in Charlotte, in 2013.

Penalty Box Hall of Shame

The Penalty Box is our way of alerting other members about a provider who has failed to meet a member's expectations. See Charlotte Penalty Box Hall of Shame.

2013 Best & Worst Contractors

The Angie's List Newsroom reveals the Best & Worst Contractors of 2013. Did your contractor make the list? Select a market to the best and worst in your area.


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