Charlotte best and worst contractors 2007
In addition to our nationwide list of Best and Worst, we selected a few exemplary – and not-so-exemplary – service contractors just from the Charlotte area.
Bradham Brothers gave some free advice to Jeremy Drobnick of Charlotte, so he could fix the problem himself. "He made a variety of suggestions about what I could check to avoid a service call," Drobnick says. "What owner of a company does that?!
Ruth Tansill of Charlotte called Bradham Brothers after a horrible experience with a different HVAC company. "They were beyond wonderful," Tansill says. "They restored my trust in the service industry. Their employees were so gracious and went above and beyond. Bradham Brothers values their reputation. I'm thrilled to be their customer."
"Tim Young excels in an extremely competitive business where low prices from unlicensed contractors usually rule. I've worked with a lot of contractors in 20 years, so I know a class act when I see one," says Chuck Elyea of Charlotte.
"Tim was very personable and great to work with. The quality I admired most was how he treated his employees. He praises them constantly for a job well done and celebrates successes."
Young says his success is a result of his perfectionist attitude. "I absolutely can't stand to get anything but all 'A' grades," Young says. "I'm a huge believer in quality control."
Backyard Innovations lost two civil cases to customers in 2007. Union County Small Claims Court awarded Tim and Jessica DiMarco were awarded $5,000 in Union County Small Claims Court in January. A month later, the same court awarded Peter Gollup was also awarded $5,000 for Backyard Innovation's faulty and incomplete work on an attic remodel.
Becka Tait of Charlotte says her project with Backyard Innovations was plagued with delays and unpaid subcontractors. "I contracted Backyard Innovations to build a screened-in porch with a custom deck. The first three weeks went smoothly; however, the rest of the 'four-week' project took three months to complete," Tait says.
"Communication with Shawn Harris [the owner] was horrible. The subcontractors made several mistakes, and it took continual badgering to get those resolved. The final straw came after I paid in full - the gutter subcontractor threatened me with litigation and placed a lien on my house because Shawn never paid them."
Jim and Lucille Snedaker of Charlotte encountered delays and mistakes after they hired Above the Rest Roofing & Construction to do a complete shingle replacement. "A couple of times they said they were coming, but didn't show up. After the job was done, a nail poked through my gas line," the Snedakers say.
"It took a couple of days to get them to take a look at the damage, then we never heard back. We want Above the Rest Roofing to pay the bills for wasted gas, the gas line repairs, and return the walls and ceiling to the condition they were before we had to cut into them to fix the leaky line."
For our "Best" local companies, we required that they be highly rated on Angie's List and nominated by members. For the "Worst," they had to be poorly rated and in the Penalty Box.