Charlotte basement waterproofing causes alleged molding
Wilburn Auto Body Shop Inc.
[2033 Margaret Wallace Road, Matthews]
Never responded to Baiba Ribakove's complaint that they overcharged and caused additional damage to her daughter's car.
My Bath Design LLC
Didn't respond to Lynn Abernathy's request for a refund after she says they took the money and ran.
Failed to return materials or refund Mabel Miguel's money after she says work was never completed on her new deck.
Never responded to Heather Ignash's request for a refund for items she says were damaged and work never completed during a bathroom remodel.
COMPLAINT: Jim Sullivan, Troutman, N.C.
"I hired Dry-Pro Basement Systems to encapsulate my home's crawl space in order to prevent mold growth. I informed them that mold existed in a corner of the crawl space, but I had it removed and requested that they notify me if they found any evidence of mold during their inspection.
"Dry-Pro encapsulated the crawl, placed a dehumidifier and a sump pump system, and a humidity sensor that sent humidity readings to a kitchen mounted receiver. I purchased their periodic inspection plan as insurance against new mold growth. In monitoring the crawl space humidity, I had to call Dry-Pro twice.
"They found a failed dehumidifier and new mold growth on the joists above it. They offered to sell me a new dehumidifier and refused to admit that their 'system' was at fault. Please note that their warranty guarantees a humidity level that would preclude mold growth. They showed no interest in honoring it."
DESIRED RESOLUTION: "I want them to honor the warranty."
RESPONSE: Ron Weatherly, owner, Dry-Pro Basement Systems
"Clearly we did a poor job of communicating to the member that there was mold previously in the crawl space and I'll take full responsibility for that.
The member had called a mold remediation company to provide an inspection and the company told him that he needed a full remediation. If he would've called a mold testing company, they would've told him that the mold under the crawl space was only a 3 on a scale of 10 and that the mold was only in certain areas.
The member also left out that when we installed the system in 2005, we weren't trying to fix a groundwater problem. However, when it rained, water was getting into the crawl space. At our cost we installed a drain system and a new pumping system. I know we've done an outstanding job taking care of our customer base and our reputation stands by itself."